Without it blocking, i would rate them 4 stars...
We know this issue very well and it is not caused by Mad4Joomla or Proforms. It is an issue about misconfigured server and Joomla. We solved it even it isn't a extension bug several times for our customers which have bought service.
Well I understand that Perihan is disapointed if (s)he doesn't get support but we are a company and support costs also money for us. So if people who have purchased the pro version proforms are getting faster support is the most normal thing in the world.
If Perihan would have been patient (s)he would have got also an answer.
Perihan is rating the service which doesn't say anything about the component.
She is disappointed because (s)he doesn't get support which is normally only for customers who have purchased service time.
This is commercial dispute which is not allowed by the rules of JED! This is why have reported this review to JED.