I've spent some time looking for a web visitor chat option and this program fulfills my needs perfectly. The plugin implementation was extremely quick, a few minutes to register on the website and I had my first live chat with a client inside of 5 minutes. The website widget it creates is very professional looking. I'm using the Lite (FREE) version at the moment but as business grows, I'm glad I will be able to upgrade to the commercial version. If you're looking to try a web client chat program, I would suggest you do yourself a favour and check this out.