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byplusyoung, April 7, 2008
The advantage is:
1)support file uploading, it's very important for a help desk system, I can't find any other one that can do the same function;
2)codes are very clear, not much embeded class/function. It means it's easy to modify.
But, It's difficult to integrate with other joomla extensions. The shortage is:
1)structure is not joomla standard. It start the session by php by itself, not index.php. So many joomla functions can't run from pro help desk's php.
2)as the above problem. It can't support multi-language. It's a nightmare for me. Coz my website support more than 3 languages. I am studying how to fix this problem.
Finally, it is a good extension and it's worth $99, if you have enough php and html skill.