The support is available 5 days a week. If I have to make a suggestion, it would be to reduce the time between support ticket submitting and response. Thank you.
Thank you for your review. We have been working with you for about a year already and did our best to reply your every email according to our Support Rules. We replied the next day after we have received your email or even the day we received it. Customization requests require usually more time for response and we are sorry if you had to wait.
It is a pity to hear a little disappointment in your words but any way we must thank you for pointing this out as now we know what we should take care of better.