for another site I am not gonna buy this component again.
Hello the problems you have described might be caused by settings in combination with defined menu links .
I am sorry for your support experience. We try to answer as fast as we can, but it is true our capacity is limited and there is a lot of support queries so sometimes, the reply times are somewhat longer.
That is why you can get paid support with guaranteed reply times.
the developer is really nice and after discovering a bug, he sent me the new file within some hours of the same day!
would definitely recommend it!