Serving 3659 extensions to the community
Categories
Directory Menu
Login or Register
rjkelly
Results 1 - 1 of 1
byrjkelly, February 6, 2009
1. Installed the component
2. Site immediately became very very slow, taking several minutes to load. Essentially the site became unusable.
3. Uninstalled the component using the stand uninstall.
4. Site crashed completely.
5. Finally got the site back up after deleting seven separate files.
6. Sent note to support as instructed on Phil Taylor's site (still waiting for a response 24 hours later)
Clearly, YMMV. I should have listened to that voice inside my head after reading this on this company's "support" page: https://secure.phil-taylor.com/forum-closed
Owner's reply
Hi there - thanks for taking the time to leave a review. I have not had any other reports that our extension slows sites to a halt, of course there are additional sql queries to run but nothing that will majority impact on performance. Joomla Tags is used on some VERY VERY high traffic sites :-) As for support, I don't think waiting 24 hours for a first reply to an email is excessive, I am a one man business at th moment and it is the weekend :-) As for the forums, we have clearly stated the reasons we currently do not have a support forum on the page you indicate.