Had an issue where the PayPal link failed after purchase (due to my system connection, NOT the developer). I emailed the developer and he got back to me right away with the software attached to an email.
Great job! Keep up the good work.
I am using Love Factory and Chat Factory and they are both excellent. There were a few issues with the template I was using (Affinity by RocketTheme) that Alex helped me get through. (on the side of defense for "The Factory" products - anyone who has used Rocket Theme products know that they do a lot of customization to the core Joomla code, even including their own version of Joomla that need to be installed) So consider that whenever having an issue getting a component, module, plugin to work with Rocket Theme. Not saying it is bad, just different.
Anyway, I (and my team) are completely happy with Love Factory and Chat Factory and would recommend them without hesitation.