Something as simple as trying to change the layout of the search module from vertical to horizontal has taken 3 days, still with no success.
The "support" forum is VERY inactive. You can ask there, but it's highly likely that nobody will ever answer. Look at the forum and you will see most posts have 0 replies.
I'm happy with the parts of the product that I've been able to figure out, but I'm totally disappointed with the company and the fact that I spent money on such shoddy support.