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sanjiovani

Reviews(2)
 
bysanjiovani, July 5, 2011
SJ Categories for K2
I have installed the category module and I have had one problem after another - first it did not work and support made a change to .htaccess file which solved the problem. Then the thumbnail images did not show up after having to upload them manually via ftp I managed to change the thumbnails. These guys need to ensure their components are working 100% before charging $. Get with the program!
Owner's reply

Dear sanjiovani

I could not find your information on our order list. We always reply questions via ticket system or forums too. Also, we have many customers who are using this module and they are working fine. Can you kindly submit a ticket, so that we can check and talk you know what is the problem? I think this issue is from your configuration

Best Regards

bysanjiovani, December 15, 2010
0 of 1 people found this review helpful
DatsoGallery
Datso gallery showed alot of promise with the features as presented on the demo. Unfortunately when trying to move an album category in the admin it would not work. I contacted the Andrey Datso and instead of being provided a working copy of datso I received a demand of another 20 euros + for ongoing support to fix the issue.

Moving album categories is a basic function which should be working as promised in the initial delivery of the software. The developer has a responsibility to deliver a fully functional and working copy of the software on delivery.
Owner's reply

Dear sanjiovani,

You paid for a subscription to premium account for one month, which include the following:

- 30 days full access to download commercial products and updates, if they are released during your active subscription
- 30 days access to the center of the individual customer support based on ticket system (24/24 & 7/7)
- lifetime license to use all downloaded products without restrictions to domains

All above listed for 20 euros only. Is it really so expensive?

My English is very bad, so I use all tools available to me to clear out with customer to ensure he remained satisfied with the products and support. To give an answer to one question, I takes an average of 15-30 minutes, because the translation tools are not perfect, like everything else in our lives and I need to make additional adjustments to the translations that the client was able to understand what I say. I hope you understand now that this is a difficult and I want to receive compensation for my work. For this reason, dear, I say to you via email, that you should renew your expired subscription to get support, as well as dowload new products again.

Let me remind you, you had 30 days to identify problems in the products, though, mainly because of problems in different servers settings. You have asked a questions and I solved it for you via ftp that you gave me to not bother you.

In short, yesterday you wrote a second letter and I, having access to your FTP, corrected SQL query in the corresponding function. Immediately after, I answered to you.