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Pro Desk
★★★★
Nice simple helpdesk system
bysea dog, October 12, 2007
2 of 2 people found this review helpful
Pro Desk
Straightforward to install - had a few issues with the installation (which upgrading to php v5 solved). I contacted the developer via his help desk and answers were prompt.

A few things which this could really do with which would turn it from a good component to an excellent one:

The ability for the customer to add an attachement (errorlog, screenshot etc) to help with the troubleshooting.

The ability for the customer to close his own ticket.

An option to append the priority to the email subject.

Front end ticket administration (I'd rather my engineers could respond to tickets without going into the backend).

Otherwise, it's a pretty slick, good looking component....worth the £50 :)

Cheers,
SD
Owner's reply

Attachment upload support has been added to Pro Desk's features.

Googlemaps Plugin
★★★★★
Absolutely perfect
bysea dog, August 4, 2007
Googlemaps Plugin
The only problem I had was finding a reliable way of converting a UK postcode to longitude\latitude coordinates. I found the best way was to go to www.streetmap.co.uk, enter the postcode and click search. At the bottom of the screen you will see a tiny link saying ' Click here to convert/measure coordinates', click this and it will give you a perfect long\lat coordinate.

All in all an excellent little mambot\plugin.
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