Try to post in the community support and all you get is "Posting to this topic is only allowed for users who purchased the related product and have still free upgrades/support period active. No matching product was found under your user account. Please, purchase the product or post to another (community) forums."
if you have purchased the product, you should post to Customer forums, that are checked regularly. As regards paid support, the is offered for customizations or similar. If you have problems with installation or initiall setup, our admins will gladly help you.