It is very difficult to communicate with the support (very poor english)
Apologize for the inconvenience, I thoroughly checked your ticket and found that the video that you mentioned is not playing on firefox browser but it works good on Ipod. We have also checked this video on other player like JWPlayer and it does the same. So, its a problem with the video codec.
When we uploaded a new video it works well on browsers and also on Ipod / Ipad. You can check the video titled Test Video on your website
If you are still not satisfied and want refund please send your request to firstname.lastname@example.org. We will provide you the refund.
Dear simkense, unfortunately our pre-release version did have one or two issues which have all have been corrected. Try downloading the new ‘3.4.6 Stable’, like thousands of others I am sure that you will not be disappointed!