I enjoyed working with "one developer" in the days of using LiteCommerce but I got tired of paying for support on top of the licensing fees etc. (they got greedy once they were successful and then dropped the product altogether and left us all hanging high and dry).
With Virtuemart I have invested a lot of money in "donations" because I am a firm beleiver in supporting developers. So, when I read the good reviews on RedShop I thought "well, if it's as good as it sounds it will be worth the $300 (on sale) annual investment.
Unfortunately it is not as good as it sounds. Once I got into it and started asking for help I got the same rudeness mentioned by others. Additionally, as I read through the forums looking for answers I discovered there are many features not yet available but "I could put in a feature request". I also found a lot of "that will be fixed in the next release".
Mostly, the sense they give you that you can easily import your products and orders from Virtuemart is not exactly accurate. It is only "easy" if you don't have child products, inventory control, attributes and extra images (oh, "that is supposed to be fixed in the next release").
When, out of frustration I emailed them explaining there were just too many problems for me and the software would not meet my needs and ask for a refund the owner said "I am offended by the fact you use all caps in your email and will not consider giving you a refund because you have given me no reason that you can support".
Personally, I think hating the software after fighting with it for more than 10 hours is enough of a reason but whatever....
Bottom line is redComponent took my $300.00 and told me to go screw myself. Even if they improve their product their attitude makes me sure I will not work with them again.
Maybe they need to invest some money into customer service training.
You had an unrealistic expectation on the import from VM feature - we never promised you could import everything but you can import by far most of the settings from VM including all orders, customers, productdata, images etc. and thats also what you where informed about.
However we offered to help you along the way and said we would implement one of the things you needed in the next release + you could create a feature request for the other issues. If that isnt good service i simply dont know what is.
As to your email - i seriously doubt you will get much out of sending emails to people in CAPS yelling at them and i asked you if that was the normal way you communicated with people - you know a little netiquette goes a long way and i doubt you would go into a shop in real life and act like you did in your email to us.
redSHOP is free and you had all chances to download it and test the import from VM + other features before you bought a subscription - You did not chose to do so.
We can not administrate who downloads what or what they use it for - its all GPL so once you get a subscription its non-refundable.