Serving 3688 extensions to the community
Categories
Directory Menu
Login or Register
sonicfog
Results 1 - 2 of 2
bysonicfog, November 4, 2009
1. Email notifications don't work.
2. Error messages when you setup a new project.
3. Task assignees dropping off the task.
4. Clients being able to see and message other clients.
5. Extremely difficult, if not impossible, to set up a client account to be able to see the stuff you'd want a client to see and not see the stuff you wouldn't want a client to see.
6. Almost no support. They have not answered any of my forum posts, or my tickets or my personal emails.
You can tell that a lot of work has gone into this and in a lot of ways they are on the right track. But this is very buggy and is not ready for any production environment. You are wasting your money if you think you are going to install this and start using it.
Owner's reply
We understand that customer support has been slow in response in the past, but we've redesigned our Technical/Customer Support in order to make sure that we are addressing each client's needs everyday (M-F).
We've been in communication with sonicfog and are waiting for more details in order to review the system in question; and respond with directions.
The major issues addressed here are in regards to configuring Access Roles and Email Templates. If set up correctly, these issues would be non-existent.
We encourage users to contact us through the Support Ticket System should they experience any issues with the program.
bysonicfog, November 30, 2007
