After using this product successfully for 6 months it is a shame that support has let this down and I am now forced to look for an alternative.
We most certainly did not close down the forum thread in which you asked for support - perhaps you were simply not logged in when you tried to post? The problems you complained about were minor details about the discount start/end date and shipping calculations. We were more than happy to look into this and asked for further information so we could look into this, something you seem to object to. You then emailed us with an insulting email but the only contact details you gave us were incorrect so we could not reply explaining that we would be happy to investigate if you actually gave us some information to go on. We have also posted in the forum offering to send you an update which might solve your problem, something you have not responded to. We go to a lot of trouble to support users, something which users have often thanked us for. I am sure that anyone reading this will have the intelligence to decide whether this really qualifies as 'poor support'.
In chrome it works beautifully and and also in safari, firefox and rockmelt. IE9 which is often the problem browser just has a slight difference and as we know IE doesn't interpret code properly anyway.
Today I paid a tenner for a another extension that didn't work and yet this one works perfectly and is free.
I would gladly have paid for this.
Keep up the good work, your website is bookmarked.
If you want a drop down menu that selects All categories and articles including uncategorised then this will do the job for you. But unlike the description 'chosen section/category' you cannot choose the category or section and it won't split the categories and sub categories in 1.7. Even the basic module options don't display, so you can't add a module class suffix. Which restricts design and layout options.
So I decide to contact support, this extension when purchased includes one months support; having asked a support question I am still waiting a response almost 24 hours later and according to their support manager my ticket hasn't even been assigned yet. They are an Indian company so with time differences they may not have been able to deal with it yesterday, but when I started work today it was already 2pm in India and they don't have a national holiday now until the 5th Feb, so they have had time.
Now I have the ability to fix the issues and amended the code to make it do what I want, but I shouldn't have to do so and a novice will find it hard, and you would expect that from a free extension.
Conclusion: If you want to show all categories and have no design needs then this is fine and worth the $9. If you want it to do what is says in the description then don't part with your money or waste your time. As for the included monthly support I am still waiting for that to happen.
A few configuration issues, but once I played worked like a dream it took me no longer 30 minutes.
Support lacking on forum still no response to my query, but it was a cheap module and well worth the money.
Why oh why did I not get this one first
We improved submit tickets and Live Chat. We are sure that you will always have quick solutions in the next time
Thank you very much
Nothing from these guys seems to work, and I have followed their instructions to the letter, I even disabled all other jquery/mootools components and still won't work in two of the most used browsers.
Very frustrating and worse still I had to pay...
If you have problems please post on our forum.
we'll help you fix that problem.
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