I bought the software and downloaded it to my computer. I was unable to upload it to my joomla site. I submitted a ticket and I got a response faster than any other product extension that i have bought and have had problems with. I gave them my access codes for my site and they went in and did all the work for me. My problem was solved within 15min from when I submitted my ticket. Thank You Mark Lee for the wonderful job. I will def be coming back for my other sites in the future for this product.