I have found installing and using this product to be a breeze and its utility soon becomes hard to live without. It was first recommended to me at a meeting of the Chicago Joomla Users Group - great advice from Pro Joomla users. Technical support on the product has been largely not needed, but I have used their support in the migration from 1.7 to 2.5.4 -- which their product helps with by the way! The support was timely, helpful and correct answers every time. I hope all Joomla users will add the security this great product provides to their collection of websites and also thereby support this type of quality developer we need contributing great products to the Joomla community.