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Pro Desk
★★★★
Does what is says on the box
bysteverubin, September 6, 2008
Pro Desk
I spent months looking at full-blown help desk systems including Cerberus and OTRS - both excellent products in their own right - before this product appeared last year and I bought it. Although not as comprehensive as the afroementioned products, Pro Desk Support Center integrates smoothly into Joomla and comes usefully packed with both a Knowledgebase/FAQ and Testimonial functions.

Overall, the product "does what it says on the box" and largely "out of the box" as well. Early versions seemed a little rough at the edges, but now the J1.5 version has been released, I felt it was worth recommending. I've modified some of the code to meet my particular requirements, so bear this in mind if you're not comfortable with the Joomla API/PHP/MySQL.

Can't give it a straight "5 stars" as there are still things I'd like to see, but it's great to see that Joomla Showroom continue to improve their products.
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