The Joomla! Extensions Directory ™

I want to start with the good - this component has a nice clean interface - modern looking and tasteful - also the summary info is nice.
And it is a welcome thing to know that there is a company that has taken on a Joomla shopping cart - Virtumart is not bad but lacks support -
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Which brings me to the bad - the installation is straight forward and works fine - however I have run into the same thing as many others I can gather which is the Validation Loop from Hell when you add to cart button.
I am more than happy to pay $99 for 1 month support and I suppose that is a fair price - but I am deadly afraid to pay the $99 as I see here in many reviews as well on other sites that the vendor just does not provide much for that money - Seems that this Validation Loop is not a new problem and really should be documented with a workaround or a fix by vendor - So it is a real dilemma - Am I going to pay the $99 and wait 30 days to hear nothing and nothing fixed - I wish the vendor could give me some assurance - I am just not reading much how that has happened to others. I have need for support on shipping etc. so I am willing to pay it - but just afraid that I am not going to get much support - so a very promising product and a much needed product as Virtumart is not well supported and getting to be at bit old and outdated.
If I could trust the support I would give it 4 stars now and 5 stars as some of the other issues are worked out like express checkout with Paypal etc. So I am appealing to the vendor, please provide us with some assurance that your support is better then what so many reviews are saying.

I accept that many reviews are not fair but I have read to many that what I hear from the user makes sense and they are not total beginners and very slow response etc.