> I have owned and used this product for years. As far as its ease of use and capabilities it is great.
Thank you. We're quite proud of this extension. Ninjamonials was the highest rated testimonial extension for four years... yours is the first less than 5-star review we've ever had.
> When Joomla 1.7 came out they took about 6-8 months to develop an update by that time 2.5 had came out.
Joomla 1.6 and 1.7 were essentially "beta" versions of Joomla... the correct upgrade path was 1.5 to 2.5. No Joomla website should never have been upgraded to 1.6 and 1.7, so we never aimed for a release for those versions. However, we acknowledge that there was a delay in the release of an update, and are sorry about that.
> The site said due to this delay they would offer a deal for everyone effected.
You're welcome. We were very happy to offer that deal... basically, anyone who was disappointed got the extension for free.
> They wont respond to emails, forum posts of holding up the deal they offered.
Sorry about that. We did indeed have a temporary support staffing issue, but this has been remedied.
> I normally don't write reviews but lack of support after I paid leaves a bad taste in my mouth.
Lack of support? You've already said that you've used the product for years and it was great. This could not have been the case if support was lacking. Your one complaint was that you bought one thing (NinjaMonials for J1.5) and are upset that you didn't get something else (Ninjamonials for J2.5).
We should have provided this in a timely manner, but we were not obliged to, and you certainly did not pay for what you're expecting.
To people reading this, here are some positive takeaways from this:
1.) The reviewer said "I have owned and used this product for years. As far as its ease of use and capabilities it is great."
2.) There was a delay in the release of an upgrade, and to make up for it, we gave any unhappy customer free extensions on their memberships equal to how long they have been a member.
3.) We have a 60 day 100% no-questions-asked refund policy, so feel free to try Ninjamonials. You can always get your money back if you aren't satisfied, but we're confident that you will be :)