I had a client that wanted to manage their B&B rentals themselves via Joomla. I tried a long list of components before finding Rentalot Plus. After reading the reviews and looking at the demo I was convinced it would work nicely for my client. I provide my clients with two host systems, one in the US and one in the UK, for redundancy in case of outages. After paying for the component and downloading it I attempted to install it on both of the host accounts. One account installed flawlessly and I was up and running in a matter of minutes. Everything went exactly as described. On the second host the outcome was different. I could not get past the initial install screen. Now I needed support. I contacted the folks at Les Arbres Design and even though I was in a different time zone (continent) I received a quick reply. I explained my situation and provided them a login to the Joomla site and waited for a reply. Almost immediately I received a replay explaining in clear terms what they suspected the problem was. It was host related, not anything wrong with the component. The support staff suggested that I perform a particular test on the server side to isolate the suspected problem and the result was positive. In a short while I received another email with version 3.20 attached (which wasn't released at the time) that had a fix for my particular problem. I couldn't ask for better or more professional support or a better functioning component. I have been a software developer for over 30 years and have worked with Joomla from "day 1" and I can say without hesitation that the folks at Les Arbres Design rank at the top of the list of Joomla developers. Keep up the good work!