The Joomla! Extensions Directory ™

I'm not sure but all these good reviews must be for a different version, maybe for Joomla 1.5 because the version for 1.6 is very sparse and has lots of bugs. Uninstalled after 30 minutes.

Few extensions I have used offer the kind of power I believe this one can. I can see it. I can read the docs and watch the tutorials and read through the forum and know that there's much it can do.

Having said that, I cannot experience that for myself. This extension requires much understanding that you should confirm you have prior to purchase. I suggest you spend time looking through the forums and reading docs.

I can definitely understand why this extension has no free trial. If it did, most would never result in purchase. I have worked for approximately 18 hours on this one extension and still no closer to making it work for me. The developer assumes a level of understanding in his responses that most people will not have.

The support is forum based only. In my several posts, no users have made an attempt at helping but the developer does respond typically within about 20 hours. Unfortunately, his responses are almost verbatim from the docs and/or point to said docs rather than offer a more simplistic explanation.

The warning I give is just that this is not an out-of-the-box extension. It will require a great deal of learning for most users.

I have used J! for several years now on 100 hundred+ sites and hundreds of modules, extensions, etc. I can tell you that THIS has been the single best find of them all for me. I use it for every J! site I work on now.

PROS: Simple, can assign groups for multi-user ticket access
CONS: Can't manage tickets from backend (even as admin), no attachments can be added to tickets

This extension solved a problem I had with needing a help desk type of ticket system along with a project desk type of system in that it allows the users in a group to see and update tickets as needed.

Easy to setup. Easy to use. Strong. In the first week of use, we had over 8,000 form submissions for a contest and no problems at all.