tobypsl

Reviews(3)
 
bytobypsl, October 1, 2009
LyftenBloggie
This looks like the makings of a good component. I installed it and the back end works fine but the front end has an issue - which may be an issue with PHP4. I'm no expert so I can't say for sure but there are some other people with the same problem.

I've tried it on sites with different versions of Joomla and get the same error. Maybe worth testing the component to establish compatibility ?

Also there doesn't appear to be a demonstration on the website, which makes it difficult to assess without actually installing the component.
bytobypsl, April 8, 2009
2J Tabs -  Joomla AJAX Tabs
I have used the Jomlma 1.0 and 1.5 versions of this component and plugin. I like the ease of use and clearly it has many customisation options - certainly more than I need. I have very simple requirments. It was very easy to upgrade to the 1.5 version when required.

My only gripe is that every time I have a question I have to log in to the ticket system support area. There appears to be no forum. This is more than just a shame - it's actually quite annoying. I make simple usage of most of the extensions I buy and I only buy extensions that have been well reviewed. I am fairly certain that any problem I encounter will have been encountered by more before me. It's not that the support questions go unanwsered - but it's a pain to have to wait for someone to answer your questions - which have no doubt been encountered and answered by a hunderd different users already. Why not make that knowledge publicly available ???

If there is already a forum I apologise, but I can't find it.

The product is excellent but I set aside time to make changes to my websites. Not being able to do things when I want to do them downgrades the value of the product for me.
Owner's reply

Thank you for your comments, we’re really appreciate it. According to your questions we’re using our own model of support: we have knowledge base with frequently asked questions and we have documentation with details of the installation and setup process for every product at client member place section.
In the case if customer do not able to find reply for they questions in FAQ , they able to post ticket to support section and we’re do our best to reply ASAP for all questions! (btw. Right now we’re working on new version of our CRM system with more advanced support section integrated with another products management tools. Main goal of this updates make life of our customers more easy and comfortable!)
Forum in the most cases it’s tool for slow support, where customer have to looking for reply during days and in the some cases with forum customers even stay single with they questions/problems most of the times, as result they trying to find solution communicating to each other.
We’re providing professional support for commercial extensions, so with our support ticket system we’re much close to our customers, then some other developers with forum.

bytobypsl, August 10, 2008
RSForm!Pro
I bought the RSFormsPro component following a very quick trial of the product. For anyone looking to quickly generate forms for their site this is a great component and very easy to use. There are plenty of showcase examples to view if you go to the owners website.

Installation is easy, use is easy, publishing forms is easy.

The one killer factor for me is that the RSFormsPro version isn't as well suported as the RSForms version. IN fact as far as I can tell the Pro version isn't supported. The RSForms version has a FAQ section on the website (I came across this accidentally via a post on the forum not a clear link on the website homepage)

Both the RSForms and RSForms Pro versions have a location to enter 'scripts' to enhance form functionality. Except the scripts for the Forms and FormsPro products are not compatible.

As an example in the RSForms FAQ there is a description of how to populate a drop down list box from data held in another joomla component table. Great - exactly what I needed. Except the script will not work with the RSForms Pro version. As a non PHP programmer I'm willing to concede that this may be understandable however it took a lot of wading through posts on the forum to find out that the code would not work. If the FAQ had been updatd when the product was updated it would have saved a lot of wasted time.

There are plenty of unanswered questions on the forum, many of them relate to features and requests that must be very very standard requirements for anyone collecting data using forms.
Owner's reply

We are currently focusing on customer support. We are ready to help you if you open a support ticket. You have to understand that RSform!Pro is new in the market, and user guide will grow bigger and bigger.