As someone who has been in system development for many years I have to say that I am delighted with the level of support I received from the developer. Akeebasubs itself is great, easy to use and works - out-of-the-box but, in my case led to some obscure issues with my template. Responses were almost immediate and offered detailed suggestions on what might resolve the issue. The patience he showed was amazing - particularly when the problem was not of his making. The concept that you pay for a weeks support is sensible and good value for money.
I totally recommend both the product and it's support!
This is a really great product, well thought out, easy to use and amazing value for money!
Their support was frankly extraordinary (solving a few glitches my end) - I can't praise them enough.
Look forward to their next release.