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Getting through to support with JVideo and its WarpHD counterpart is impossible. It's as if there is nobody on the other end. I had to threaten legal action just to get billing invoices sent to me via email, which luckily started coming through.
I just cancelled my account with this service due to a repeated uploading error that never got a support response.
It seems that this company isn't managed very well, and that they are severely understaffed. If you are looking for a quality streaming video platform for your Joomla site, go with another service.