Agree about Bad support. Our support level has degraded in the past few months. All due to unavailability of resources. It's been four months since we are trying to hire new developers but it's really tough to find Core Joomla Developers.
There're Joomla Customizers out there but only few core Joomla developers. We are hopefully going to have 2-3 Developers this month.
We are so desperate about not being able to release new versions as quickly as possible and also about degraded support. We want our customers to be happy but we need enough employees to do so. And that's what is failing us.
If anyone of you know Joomla developers who has core knowledge of Joomla, please refer. We are in desperate need of new developers. We have so many things, so many products which need to be released urgently.