It is a great extension, I love it. But support is erratic and seemingly expensive. I was assured that I would not be charged yet I am being asked for money.
I would like the forum re-established so that folk can help each other when Phil is too busy to help us. Plus I feel that 50 pounds is alot when one takes into account currency conversion. For me that is about $130 so that is a considerable sum of money.
Love the extension, don't like the lack of support infrastructure. Probably wouldn't buy it again because I look for ongoing support.
Lets be clear here: Post-Sales support is ALWAYS free!, we have clearly communicated our reasons for not having a forum, and handle each customers support queries PERSONALLY without auto replies or 3rd parties.
You were running a very old version of Joomla that could be hacked! We advised you that in order for your site to be secure and to use our products you needed to upgrade to Joomla! 1.5.12 (The latest available at the time) and we could do that for you for our standard fee. The fee was for additional services (Joomla Upgrade) and NOT post sales support which has always been FREE!
Also you add in your review that your problem was not even our fault :-) so you not only received FREE after sales support you received FREE support for a problem that was not even our code's fault :-) :-)