However, I headed over to the Xcloner forum and posted there. A few moments later e response was given with some great advice, very nice support! We kept almost a real time conversation on the forum, with tips and suggestions for me to try.
I'm very impressed with the support, although I had to use a workaround for my problems, I would highly recommend the products to anyone, seeing how great the support can be. And that was the free support! Highly recommended!