yanivfel
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byyanivfel, November 9, 2012
This software doesn't work. Just ready the countless amount of complaints all over the web about it. I wish I did.
Support ticket is not replied to for two days now (week day).
There is no documentation - they send you to a forum which has no valuable solution to the issue in hand.
BEWARE.
Support ticket is not replied to for two days now (week day).
There is no documentation - they send you to a forum which has no valuable solution to the issue in hand.
BEWARE.
Owner's reply
Dear customer
First of all, I am really sorry for lately response on your issue because I was busy in the last 2 days to finish new version of the extension. I checked your support ticket yesterday night and found that it is simply a javascript issue (in most case, it causes by your site template has code to remove javascript file added by third party extension).
If it is possible, please reply me via support ticket, sending me information of your site so that I can fix it for you right away. It should not take me more than 10 minutes to solve the issue.
Regards,
Ossolution Team
byyanivfel, July 12, 2012
In the case of Art Timeline, not only the product is so easy to use, innovative and simple to customize, it has also an amazing team behind it. This is team has passed my test - it was there when I needed them. Not only they explained with patience, but they also took the time to troubleshoot my issue by providing me with a ready to install solution. It is rare and highly appreciated. Reading through their well maintained forums, I learn they take all other customers seriously. It only took one customer who asked the Art Timeline to work on iPhone and Android for them to provide the solution that same day... amazing! ...and highly recommended. A++++++
