1. There is no public access to Support Center so that outside customers can enter or view their own support tickets.
2. One of the updates broke Support Center. When I notified SC of the problem they were quick to correct with a subsequent patch, but it left me wondering about their QA.
3. Another subsequent update left me unable to update or save a ticket, which basically rendered the product useless. I was still testing the product, so I waited patiently for 30 days, hoping for another update, after the suggestion offered by SC failed to work. I declined an offer to grant the SC author admin access to my site, so perhaps the problem is my own - I was appreciative of the offer, but felt uncomfortable having to grant such access for what appeared to be such a basic problem.
My basic sense is that Support Center Helpdesk simply does not have a large enough user base to ensure that problems such as the ones I described above are adequately vetted during a QA process. I think the support offered is adequate, but this product is not ready for anything close to a mission critical piece of software.
I am planning to use Hydra as a basic project tracker that allows employees to check on the status of certain projects, and to clearly define what tasks and resources will be necessary to complete that project. Ultimately, I also want to publish this information for the general public in a read-only fashion.
There are a few bugs yet in the program, but I am *really* impressed with what I have used so far. I don't think Hydra is intended to replace the functionality of MS Project or dotProject, but it is a very nice, straight-forward, easy to understand component for doing basic project tracking, which is exactly what I was looking for.