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We are building a website for a congress and need a powerful newsletter tool. jNews is great! It is well structured and has many options. I like the assistent that leeds you through your first steps.
What I like to see in furter releases is the ability that you can send a welcome message to new subscribers and that you have at least one nice newsletter template included also in this free version.
The support is fast and willing to help. I had an issue and we solved it quickliy together. (It was a bug of another component.)