I was suprised by the extent of flexibility and options available. They have thought of almost all possible needs and situations. I love the frontend management system as this means I do not have to give my clients backend access. However, when I ran into one feature that was not available on the front end editing, I contacted the company and they were very quick to respond. They not only responded fast, but they went ahead and sent me a modified version of the code so that I will have the feature I needed. Now, that is customer service.
The only thing I would add is that they should have a demo for the backend of the system. I think this will allow people to see how flexible this component is and the extent of features it provides.
I would definitely recommend this component to anyone looking for a great event registration and management system.