There are about 8-10 different customers who have complained (not including myself) within the last 2 months that the form will not send data to any email account (recipient or main email). There have been a few attempts by their support to help the customers, with answers like (you need to disable all jQuery but ours). Why would that even make sense? Disabling slideshow and template jQuery files just to get one small popup contact form to work? Yeah.. that shouldn't even be an option, also considering that upon trying this solution, it doesn't work.
I asked for a solution weeks ago, but no one even bothered to follow up with any fix at all. I've received no replies to my question, and neither has any other new customers. The extension itself SEEMS awesome, and looks beautiful. I love the form itself, and the contact button with it's CSS3 effects. But, with Joomla 2.5.6 + the form simply will NOT send any email upon submission, and the support forum has gone to NO effort in trying to solve this issue beyond "Give us your login info". I have not asked for a refund yet because I am hoping that this huge bug in their code gets fixed soon.
It's upsetting that there is almost no attempt at offering any explanation or support for this issue, and I think it's due to the fact that it's being sold at $12 USD, and is just not worth it for the developers to actually fix this issue in a timely manner. Either they're banking on the fact that it works for 50% or more of their users, and if they have to give a refund to the other 50% then who cares? Right.
I've always excepted at least some level of support from Joomla developers, and I've come to appreciate the fact that over 90% of developers will offer support until the issue is fixed. Never before, or very rarely, have I seen a forum simply dead, or posts go ignored over and over without any solution to the same problem. That's just tacky. I was looking into purchasing HerdBoy's other products which seem promising, but I won't be doing so until I, and other customers, receive some level of respect regarding our issue. I mean, to simply IGNORE people for months at a time without even explaining "Hey, we can't figure it out, but here's a refund" is just disheartening.
I also looked in my Joomla's most recent visitor log, and no one from the support team ever logged into my backend even though I provided them the information to do so. I guess you do get what you pay for some times. So, as it stands right now, this form is only working for a handful of people using 2.5.6 +. Judging from the amount of threads titled ("Form not sending email") going back 2 months, I take it that there is no solution to this in sight.
If you do gamble on purchasing it for $12 USD in hoping that it MIGHT work for you, just don't expect any level of quality support if you happen to run into an issue. Purchasing this is really a gamble. You can also take a look at my JED review history; if a product is good then I give a good review. I have no reason to waste my time writing a lengthy review over a $12 issue unless I am really taken by surprise at the poor level of support.
Do not, and I repeat, do not waste your money with SMART SEO. They claim it's 2.5 stable but it will not work. This plugin was so easy to install. All you do is go to plugin-manager, choose which level of user can use it, enter the user ID, publish and see it on the front page.
It even changes the generator tag! I had to use a seperate extension for that. This is amazing. I am donating for this wonderful extension. Please.. please continue to update it. Heck, you can even charge $15-$20 and I'd pay for it again. Just as long as you continue to update it (unlike Smart SEO).
5/5 Stars. Works and it's free... wow.
Very nice review. Thank you!
I'm going to update the plugin soon with a new feature for the article component (com_content):
EFSEO will generate the description and keywords automatically from the loaded article! :-)
- 1) After you pay for the product and download it, the only way to obtain a new release is to purchase it all over again.
2) Support forum is dead
3) The last build of this barely works on Joomla 2.5 (even though they updated their JED to say it does).
4) When the software doesn't work, and you email customer support, if they can't solve it for you they just ignore you.
5) The product will just STOP working on a site that where it once worked due to "permission" issues; and really there is no way to fix it because... the developers have NOT, and I repeat, have NOT updated this extension properly.
This extension used to work and when it did, it was amazing... but good luck getting it to do anything right now other than break. Sometimes it might work, most of the times it won't work and the developers website is, like I said, dead. They are still selling a 1.7 version which is super buggy while claiming it works on 2.5. Go ahead, spend $25 and tell me that you can get it to work on 2.5.
I run a web design company and I wanted a way to display certain services and packages that I offer. I looked into RSMembers, but their pre-sales advertisment didn't really show me what their software really had in store. The demo page needed you to go through about 5 registration steps so I said screw that.
I looked into a subscription addon for community builder, but CB is one hunk of crap to be honest, and I wasn't about to fork over $100 for an addon based upon a platform that is bloated and riddled with horrible issues. That's when I found Jpayplans. Oh my gosh.
I'm not sure if it was the excellent reviews listed here in JED or the cool sales intro on Jpayplans website that got me, but I purchased this baby. The same night I sent my order off, their was a small issue with my registration. It was 4:00AM Christmas morning, and guess what? In 20 minutes the support team emailed me back and fixed my issue. Can you freaking believe that?
This software is amazing. It's a tad bit confusion to set up simply because it has so much to offer in the dashboard area. However, it is simply laid out and the way it displays plans/pricing and integrates your users to checkout through paypal is amazing. Totally worth the $150. Totally.
10/10. Thanks for this amazing software.