Introduction

Chat, Help Desk, Live Support, Chat - hosted, Live Support - hosted

What is LiveChat

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LiveChat is a VirtueMart-specific chat application for customer support and online sales; designed to help businesses improve sales and build better relationships.

The way it works is simple: live chat sits at the bottom of your site, your visitors can send a message, or you can use it to send messages to those visitors automatically. For you, it means more satisfied customers, more resolved problems, and more sold products.

Live Chat for VirtueMart

With live chat for VirtueMart by LiveChat, you can talk to customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process.

It is a customizable support app with a modern design that can fit into any website. Plus, this VirtueMart live chat makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, see transcripts of past conversations and send files to customers through the live chat window.

When you go offline, your live chat widget is replaced with a ticket form. It means that visitors can still leave you questions as tickets.

From email marketing to social, LiveChat integrates seamlessly with a range of popular third-party apps and services, such as Facebook, HubSpot CRM or MailChimp.

Installation and requirements

The extension is free, but you need a license of LiveChat to work with it. LiveChat comes with a 30-day trial, allowing you to enjoy the service with no obligation to buy.

Use LiveChat for both your support and sales, and never miss a potential lead.

LiveChat

LiveChat

Paid download | Live Support - hosted | LiveChat
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**What is LiveChat ** LiveChat serves as an instant communication tool that allows you to live chat with your customers. In addition to live chat support, it lets you monitor visitor behavior and send proactive chats to provide personalized customer service. Live Chat for Joomla With live chat for Joomla by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process. It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, search through chat transcript and send files to customers through the live chat window. In addition to live chat support, LiveChat gives you the ability to respond to offline messages as they are saved within the LiveChat dashboard as tickets. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session. Installation The easiest way to add live chat to Joomla is to install our live chat module. This will automatically embed the live chat code on all your webpages, without any copy paste needed. Requirements You need a LiveChat account to work with the module -- you can create one during the process of plugin installation. There’s a 30-day trial available so you can test out all of the features for free.
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LiveChat: live chat for VirtueMart

Version:
1.0.0
Developer:
LiveChat
Last updated:
Sep 08 2018
Date added:
Aug 20 2018
License:
GPLv2 or later
Type:
Paid download
Includes:
Compatibility:
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Uses Joomla! Update System

Demo Support Documentation
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