With JV-HelpDesk, you can provide a highly efficient and professional 1-on-1 dedicated ticket support to your customers. Deeply integrated with Joomla, JV-HelpDesk provides support services on your site, the easy way with BBcode editing, Email replies, Multilingual support and advanced ACL, and much more!
JV-HelpDesk is a FREE, simple and professional Help Desk and support ticket extension suite for Joomla! 3.x.
Prominent Features include:
- Unlimited Categories
- Frontend Customer Dashboard
- Custom Fields for Tickets
- Extremely Safe for Customers
- Ticket Priorities
- Ticket Statuses
- Manage Tickets in Frontend and Backend
- Access Control Permissions
- Email Templates
- Attachments for Tickets
- Auto Close Tickets
- Staff Member Group
- Assign and Re-assign tickets
- Auto Assign Tickets using Rules
- Create ticket type options and manage them like bug, feature request, task etc...
- Signature for users to be used in ticket post and replies
- Notification to Whatsapp group (of staff members) whenever ticket of certain priorities are opened
- Notification via SMS to pre-configured staff member mobiles whenever ticket of certain priorities are opened
- Allow customers to rate support received in a ticket when they close the ticket
- Allow customers and staff to tag tickets
- Create Related Ticket
- Show history of tickets of the customer to staff for quick reference
- Twitter Bootstrap Compatible
- Prevent Spam with Captcha
- Easily and Heavily Customizable
- Modules for Frontend include Recent Tickets, Recent Replies, Un-Assigned Tickets, Tickets in a Status, and Tickets Tag Cloud
- Migrate from other Ticket Systems
- Mobile ready!
Read more @ https://www.jv-extensions.com/joomla-extensions/premium-joomla-helpdesk-ticket-system