Introduction

Help Desk

With JV-HelpDesk, you can provide a highly efficient and professional 1-on-1 dedicated ticket support to your customers. Deeply integrated with Joomla, JV-HelpDesk provides support services on your site, the easy way with BBcode editing, Email replies, Multilingual support and advanced ACL, and much more!

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JV-HelpDesk is a FREE, simple and professional Help Desk and support ticket extension suite for Joomla! 3.x.

Prominent Features include:

  • Unlimited Categories
  • Frontend Customer Dashboard
  • Custom Fields for Tickets
  • Extremely Safe for Customers
  • Ticket Priorities
  • Ticket Statuses
  • Manage Tickets in Frontend and Backend
  • Access Control Permissions
  • Email Templates
  • Attachments for Tickets
  • Auto Close Tickets
  • Staff Member Group
  • Assign and Re-assign tickets
  • Auto Assign Tickets using Rules
  • Create ticket type options and manage them like bug, feature request, task etc...
  • Signature for users to be used in ticket post and replies
  • Notification to Whatsapp group (of staff members) whenever ticket of certain priorities are opened
  • Notification via SMS to pre-configured staff member mobiles whenever ticket of certain priorities are opened
  • Allow customers to rate support received in a ticket when they close the ticket
  • Allow customers and staff to tag tickets
  • Create Related Ticket
  • Show history of tickets of the customer to staff for quick reference
  • Twitter Bootstrap Compatible
  • Prevent Spam with Captcha
  • Easily and Heavily Customizable
  • Modules for Frontend include Recent Tickets, Recent Replies, Un-Assigned Tickets, Tickets in a Status, and Tickets Tag Cloud
  • Migrate from other Ticket Systems
  • Mobile ready!

Read more @ https://www.jv-extensions.com/joomla-extensions/premium-joomla-helpdesk-ticket-system

97

Brilliant support


Posted on 29 October 2018

{functionality}The free version is nice and easy to use, very customer friendly.{/functionality}\n{ease_of_use}Couldn't be any easier to use!{/ease_of_use}\n{support}Very impressive, despite being a free customer at the moment, it was fast and the response very clear and easy to follow.{/support}\n{documentation}Not used any.{/documentation}\n

I used this to: A simple ticket system for clients to use.

{functionality}Good on basic HelpDesk function. A little bit improvement points are 1. Assign ticket on front end 2.Overall count ticket (now, count by PIC{/functionality}\n{ease_of_use}Easy and high quality application. Not found any bug.{/ease_of_use}\n{support}No need to get support. Found story to solved my doubt or issue on google.{/support}\n{documentation}Not much but helpful. I used forum and document for setup.{/documentation}\n

I used this to: I evaluated this extension for initial IT Request ticket process. I believed that this extension have ability to support basic Help desk. Also, meet my basic requirement. Happy to use extension which hard to find out the bug.
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JV-HelpDesk

Version:
2.2.1
Developer:
JV-Extensions
Last updated:
Oct 12 2018
Date added:
Sep 23 2017
License:
GPLv2 or later
Type:
Free download
Includes:
c m p
Compatibility:
3
Download

Uses Joomla! Update System

Score:


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