JV-HelpDesk

Introduction

With JV-HelpDesk, you can provide a highly efficient and professional 1-on-1 dedicated ticket support to your customers. Deeply integrated with Joomla, JV-HelpDesk provides support services on your site, the easy way with BBcode editing, Email replies, Multilingual support and advanced ACL, and much more!

JV-HelpDesk is a FREE, simple and professional Help Desk and support ticket extension suite for Joomla! 3.x.

Prominent Features include:

Unlimited Categories
Frontend Customer Dashboard
Custom Fields for Tickets
Extremely Safe for Customers
Ticket Priorities
Ticket Statuses
Manage Tickets in Frontend and Backend
Access Control Permissions
Email Templates
Attachments for Tickets
Auto Close Tickets
Staff Member Group
Assign and Re-assign tickets
Auto Assign Tickets using Rules
Create ticket type options and manage them like bug, feature request, task etc...
Signature for users to be used in ticket post and replies
Notification to Whatsapp group (of staff members) whenever ticket of certain priorities are opened
Notification via SMS to pre-configured staff member mobiles whenever ticket of certain priorities are opened
Allow customers to rate support received in a ticket when they close the ticket
Allow customers and staff to tag tickets
Create Related Ticket
Show history of tickets of the customer to staff for quick reference
Twitter Bootstrap Compatible
Prevent Spam with Captcha
Easily and Heavily Customizable
Modules for Frontend include Recent Tickets, Recent Replies, Un-Assigned Tickets, Tickets in a Status, and Tickets Tag Cloud
Migrate from other Ticket Systems
Mobile ready!
Staff can add private notes in tickets
Set max number of simultaneous open tickets that can be opened by a user
Measure and track First Response Time of Staff members
Public tickets or discussions
Like a Reply, Follow a ticket, Upvote a ticket
Group Tickets - Users of the same Joomla user group can view and reply to tickets
Ability to mark a reply as confidential in Public and Group Tickets
File Downloads - Provide file downloads facility to Help Desk users
Blurbs or Canned Responses for Staff members
Comprehensive Permission based matrix system
Integration with Community Builder
Options for categories to decide the type of tickets that can be created in them viz. Private, Public or Groups
New! Lockers to share confidential information with staff members
New! Multi-Lingual support
New! Flag tickets by Staff members
New! Global message across Help Desk
New! Create ticket on-behalf of customers
New! Browser Event notification

Write a review

very good really better than that JS support thing

tony moey (1).
Posted on 27 June 2021

Functionality

really good compared to what i used in JS ticket, that one was broken

Ease of use

really good compared to what i used in JS ticket, that one was broken

Support

really good compared to what i used in JS ticket, that support fella never came back after he failed to troubleshoot for me

Documentation

really good compared to what i used in JS ticket, that one was broken

I used this to: everything in my school for system support setup pro-bono FREE! It's just amazing

Nice visual interface

Fede Nolasco (2).
Posted on 20 November 2020

Functionality

Backend is easy to navigate and frontend allows to use your own styles

Ease of use

Visually, the frontend offers an nice user experience. It is easy to access the features such as retrieving a ticket, viewing tickets.

Support

My first day practice, can't judge. I am sure that the support of this extension is great by looking at other user tickets.

Documentation

A dedicated website where they take you through each step. Each procedure has a step by step description.

I used this to: Tracking issue management of various user groups including service issues related to my projects.

Incredible HelpDesk and Support

Dirk Lerner (1).
Posted on 19 December 2019

Functionality

For my usage it is the best functionality I could find within the helpdesk extensions. Not overloaded by or to less functions.

Ease of use

I like the simple designed back- and frontend. Very clear and straight forward to use.

Support

The support is incredible. It's every € worth. Fast, reliable and competent. And the best: Open for new features!

Documentation

The web based documetation is clear, on the point. Some points were not clear at first, but it was immediatly updated after my questions.

I used this to: providing ad-hoc-coaching, support of my framework ans general data modeling support. My customers like the easy to use HelpDesk.

Brilliant support

David (1).
Posted on 29 October 2018

Functionality

The free version is nice and easy to use, very customer friendly.

Ease of use

Couldn't be any easier to use!

Support

Very impressive, despite being a free customer at the moment, it was fast and the response very clear and easy to follow.

I used this to: A simple ticket system for clients to use.

Overall HelpDesk function work well, Cute and good UX

Chat T. (13).
Posted on 26 July 2018

Functionality

Good on basic HelpDesk function. A little bit improvement points are 1. Assign ticket on front end 2.Overall count ticket (now, count by PIC

Ease of use

Easy and high quality application. Not found any bug.

Support

No need to get support. Found story to solved my doubt or issue on google.

Documentation

Not much but helpful. I used forum and document for setup.

I used this to: I evaluated this extension for initial IT Request ticket process. I believed that this extension have ability to support basic Help desk. Also, meet my basic requirement. Happy to use extension which hard to find out the bug.

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JV-HelpDesk

Version:: 2.5.2
Developer:: JV-Extensions
Last updated:: Feb 19 2022
3 months ago
Date added:: Sep 23 2017
License:: GPLv2 or later
Type:: Free download
Includes:: c m p
Compatibility:: J3

Download

Uses Joomla! Update System

Demo Support Documentation

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