JV-HelpDesk

Introduction

With JV-HelpDesk, you can provide a highly efficient and professional 1-on-1 dedicated ticket support to your customers. Deeply integrated with Joomla, JV-HelpDesk provides support services on your site, the easy way with BBcode editing, Email replies, Multilingual support and advanced ACL, and much more!

JV-HelpDesk is a FREE, simple and professional Help Desk and support ticket extension suite for Joomla! 3.x.

Prominent Features include:

Unlimited Categories
Frontend Customer Dashboard
Custom Fields for Tickets
Extremely Safe for Customers
Ticket Priorities
Ticket Statuses
Manage Tickets in Frontend and Backend
Access Control Permissions
Email Templates
Attachments for Tickets
Auto Close Tickets
Staff Member Group
Assign and Re-assign tickets
Auto Assign Tickets using Rules
Create ticket type options and manage them like bug, feature request, task etc...
Signature for users to be used in ticket post and replies
Notification to Whatsapp group (of staff members) whenever ticket of certain priorities are opened
Notification via SMS to pre-configured staff member mobiles whenever ticket of certain priorities are opened
Allow customers to rate support received in a ticket when they close the ticket
Allow customers and staff to tag tickets
Create Related Ticket
Show history of tickets of the customer to staff for quick reference
Twitter Bootstrap Compatible
Prevent Spam with Captcha
Easily and Heavily Customizable
Modules for Frontend include Recent Tickets, Recent Replies, Un-Assigned Tickets, Tickets in a Status, and Tickets Tag Cloud
Migrate from other Ticket Systems
Mobile ready!

Read more @ https://www.jv-extensions.com/joomla-extensions/premium-joomla-helpdesk-ticket-system

Write a review

Brilliant support

David (1).
Posted on 29 October 2018

Functionality

The free version is nice and easy to use, very customer friendly.

Ease of use

Couldn't be any easier to use!

Support

Very impressive, despite being a free customer at the moment, it was fast and the response very clear and easy to follow.

I used this to: A simple ticket system for clients to use.

Overall HelpDesk function work well, Cute and good UX

Chat T. (13).
Posted on 26 July 2018

Functionality

Good on basic HelpDesk function. A little bit improvement points are 1. Assign ticket on front end 2.Overall count ticket (now, count by PIC

Ease of use

Easy and high quality application. Not found any bug.

Support

No need to get support. Found story to solved my doubt or issue on google.

Documentation

Not much but helpful. I used forum and document for setup.

I used this to: I evaluated this extension for initial IT Request ticket process. I believed that this extension have ability to support basic Help desk. Also, meet my basic requirement. Happy to use extension which hard to find out the bug.

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JV-HelpDesk

Version:: 2.2.1
Developer:: JV-Extensions
Last updated:: Oct 12 2018
Date added:: Sep 23 2017
License:: GPLv2 or later
Type:: Free download
Includes:: c m p
Compatibility:: 3

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Uses Joomla! Update System

Demo Support Documentation

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