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JV-HelpDesk

2 reviews
Get JV-HelpDesk (v2.3)
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Introduction

Help Desk

With JV-HelpDesk, you can provide a highly efficient and professional 1-on-1 dedicated ticket support to your customers. Deeply integrated with Joomla, JV-HelpDesk provides support services on your site, the easy way with BBcode editing, Email replies, Multilingual support and advanced ACL, and much more!

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JV-HelpDesk is a FREE, simple and professional Help Desk and support ticket extension suite for Joomla! 3.x.

Prominent Features include:

  • Unlimited Categories
  • Frontend Customer Dashboard
  • Custom Fields for Tickets
  • Extremely Safe for Customers
  • Ticket Priorities
  • Ticket Statuses
  • Manage Tickets in Frontend and Backend
  • Access Control Permissions
  • Email Templates
  • Attachments for Tickets
  • Auto Close Tickets
  • Staff Member Group
  • Assign and Re-assign tickets
  • Auto Assign Tickets using Rules
  • Create ticket type options and manage them like bug, feature request, task etc...
  • Signature for users to be used in ticket post and replies
  • Notification to Whatsapp group (of staff members) whenever ticket of certain priorities are opened
  • Notification via SMS to pre-configured staff member mobiles whenever ticket of certain priorities are opened
  • Allow customers to rate support received in a ticket when they close the ticket
  • Allow customers and staff to tag tickets
  • Create Related Ticket
  • Show history of tickets of the customer to staff for quick reference
  • Twitter Bootstrap Compatible
  • Prevent Spam with Captcha
  • Easily and Heavily Customizable
  • Modules for Frontend include Recent Tickets, Recent Replies, Un-Assigned Tickets, Tickets in a Status, and Tickets Tag Cloud
  • Migrate from other Ticket Systems
  • Mobile ready!
  • New! - Staff can add private notes in tickets
  • New! - Set max number of simultaneous open tickets that can be opened by a user
  • New! - Measure and track First Response Time of Staff members
  • New! - Public tickets or discussions
  • New! - Like a Reply, Follow a ticket, Upvote a ticket

Read more @ https://www.jv-extensions.com/joomla-extensions/joomla-help-desk-support-ticket-system

Write a review

Brilliant support



Posted on 29 October 2018
Functionality
The free version is nice and easy to use, very customer friendly.
Ease of use
Couldn't be any easier to use!
Support
Very impressive, despite being a free customer at the moment, it was fast and the response very clear and easy to follow.
I used this to: A simple ticket system for clients to use.

Overall HelpDesk function work well, Cute and good UX



Posted on 26 July 2018
Functionality
Good on basic HelpDesk function. A little bit improvement points are 1. Assign ticket on front end 2.Overall count ticket (now, count by PIC
Ease of use
Easy and high quality application. Not found any bug.
Support
No need to get support. Found story to solved my doubt or issue on google.
Documentation
Not much but helpful. I used forum and document for setup.
I used this to: I evaluated this extension for initial IT Request ticket process. I believed that this extension have ability to support basic Help desk. Also, meet my basic requirement. Happy to use extension which hard to find out the bug.
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JV-HelpDesk

Version:
2.3
Developer:
JV-Extensions
Last updated:
May 05 2019
Date added:
Sep 23 2017
License:
GPLv2 or later
Type:
Free download
Includes:
c m p
Compatibility:
3
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Uses Joomla! Update System

Demo Support Documentation

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Ease of use:
Support:
Documentation:

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