Introduction

Communication, Chat, Help Desk, Live Support, Chat - hosted

**What is LiveChat **

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LiveChat serves as an instant communication tool that allows you to live chat with your customers. In addition to live chat support, it lets you monitor visitor behavior and send proactive chats to provide personalized customer service.

Live Chat for Joomla

With live chat for Joomla by LiveChat, you can engage customers while they are on your website, see live interactions with your pages and move your customers through the purchasing process.

It also makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, search through chat transcript and send files to customers through the live chat window.

In addition to live chat support, LiveChat gives you the ability to respond to offline messages as they are saved within the LiveChat dashboard as tickets. You can also use tickets for managing and tracking customer cases that couldn't be resolved in a single live chat session.

Installation

The easiest way to add live chat to Joomla is to install our live chat module. This will automatically embed the live chat code on all your webpages, without any copy paste needed.

Requirements

You need a LiveChat account to work with the module -- you can create one during the process of plugin installation. There’s a 30-day trial available so you can test out all of the features for free.

LiveChat

Version:
3.2.1
Developer:
LiveChat
Last updated:
Aug 20 2018
Date added:
Aug 12 2016
License:
GPLv2 or later
Type:
Paid download
Includes:
Compatibility:
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Uses Joomla! Update System

Demo Support Documentation
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