UVdesk - Joomla Free Helpdesk Ticket System - Joomla Free Helpdesk Ticket System integrates the UVdesk system to the Joomla store. Using this add-on Merchant can allow their Customers to visit the store and Create Ticket for any inquiry to get the prompt response from Support Staff.
Merchant or Support Staff will be having a complete Ticket System to manage all their customer inquiries from the Joomla Store's back-end and to do better customer follow up.
Now your customers need to login or register on your store then they will get their own Ticket Panel to raise their concern and query and their all raised inquiries, shared documents, and files will be saved in a very organized manner which can be used in future.
The customer can communicate on Ticket and all the updates/replies on the Tickets will be instantly updated.
For integrating this Ticket System with Joomla Store Merchant needs to Register on UVdesk so that using the API Access Token all the Tickets can be viewed on Joomla Back-end.
This add-on provides a platform with the help of which site Merchant (Admin) can be easily connected with their customers in order to provide the best customer support (after-sale and presale)in real-time. All the communication via This Ticket System will be recorded and Merchant can check the history of any Ticket at any point of time.
UVdesk - Joomla Free Helpdesk Ticket System can be called as a virtual support system where a single person (site admin) can easily manage the entire customer support.
Features of Joomla Helpdesk
This Extension integrates UVdesk, Support Ticket System with Joomla Store.
Registered Customers can Create Tickets.
Customers will be having their own Ticket Panel for managing their inquiries.
Ticket reply to the customer can be sent either from Joomla back-end or UVdesk Dashboard.
The Filter option can be used to search any specific ticket using various properties.
A detailed information about the ticket is displayed using different labels and statuses.
Customers can filter tickets based on various properties.
All the conversation done between customer and support staff will be recorded.
Merchant can filter ticket based on customer.
Merchant has the right to delete any Ticket.
Complete Customer Support Ticket System
Using this Extension Merchant can allow their customers to Create Ticket for any query or inquiry to get the instant response from the Support Staff.
Merchant or Assigned Support Staff can manage all Customer Service Tickets from Joomla Back-end.
Merchant will be having a complete Ticket System from where customer follow up and Support Ticket Management can be done in right way.
Customers will be having their dedicated Ticket Panel from where they can manage and view all their inquiries.
Manage Ticket either from Joomla Back-end or from UVdesk
Merchants can manage all the service tickets either from Joomla back-end or from UVdesk.
Attach Documents and Files with Ticket
Customer and Merchants can add attachments along with the Ticket for the better understanding and communication.
Allow your Visitors or Buyers to Create Ticket
This Helpdesk Module allows your buyers to Create Ticket for any inquiry after the login/ registration with your Joomla Store.
UVdesk helpdesk provides multilingual support as of now, it is available in English, French, Italian, Arabic, German, Spanish, Turkish, and Danish.
Automate the Operations and Save Your Time
Using Uvdesk workflow you can automate the process which will help you in reducing response time. Quick response satisfies the customer and which builds trust for your brand.
Convert coming support emails into UVdesk Ticket
Configure your support email address with the UVdesk mailbox, coming every email after the configuration will be converted into the UVdesk Ticket, Which can be viewed on Joomla Back-end also.
Reduce customer query with the help of knowledgebase
The knowledgebase is an online library of information which can be related to the company, product or services or on any specific subject using which individual can help themselves.
With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and
addition to the home screen.
YouTube app integration is now available along with SLA and E-mail delivery status.
Upload File Size of any limit from Google Drive, OneDrive, Box and Dropbox.
For any query or issue please create a support ticket here http://support.uvdesk.com
Book Free Personalized Demo here - https://www.uvdesk.com/en/demo/