JTag Help Desk3 reviews
JTAG HelpDesk is a nifty tool to help web masters organize their incoming contact inquiries and their FAQ knowledge base, doing all that in a simple, yet very user friendly fashion.
- Fully customizable look and feel with size scaleable User Interface - to help match any layout
- Ready to translate front and back end
- Ability to switch on/off form fields, change their labels, help info tool-tip and mandatory status
- Ability to create a multitude of issue categories for both inquiry form and knowledge base
- Admin can give a status to the inquiry create HTML contents for each question in the FAQ knowledge base
- Ability for registered users to see the status of their inquiries
- Positive/Negative user rating to facilitate the ability to distinct bad FAQ entries and get feedback from your users
- Automatically save information in Joomla contacts
- Integrated skype which will allow users to chat with admin of the site.
- User can send reply to existing inquiries directly from front end.
- User can see replies of his/her inquiry directly from frontend.
- Captcha Integration.
- Can store History of tickets
- Functionality of Recent Solved inquiries and restore those inquiries
- A module that allows the web master to dock a "contact us" button to any of the screen edges that invokes a tabular view combining both Inquiry form and FAQ Knowledge base
Language Support :
English, German, Italian, Dutch, French