The functionality is 100%. I have used it for Single and Bulk SMS Messaging and it is very effective. Though, I have not used it for unicode
Ease of use
It is easy to use. Just install, configure and create the menu items and start using it.
The support is great via email or online chat. They respond to email within 48 hours and chat real time during the work hours.
The documentation is self explanatory. Though, available online on their support portal, one can actually use it to get the full functions
Value for money
The value is greater than the money paid. This is because of multi domain installation and the 12 downloadable opportunity