As HelpDesk extensions go, Freestyle Support Portal is as good as they come, and, in my humble opinion, the very best in all of Joomland:
+ Comprehensive, yet uncomplicated, well documented, and very easy to setup and use — with fully integrated modules for every conceivable HelpDesk essential and more — Ticketed Support (including eMail trigger), KnowledgeBase, FAQs, Glossary, Announcements, and even Testimonials.
+ Modular design that allows me to disable any module I choose not to deploy.
+ Highly customizable in every respect, right down to a very sophisticated Ticket ID scheme.
+ Support for custom fields, Joomla! ACL, and multilingual sites.
+ Robust performance, with impressive page-load speeds.
+ Impeccably stable, clean code. Responsive, too — blends in cleanly and nicely with virtually any template.
+ Aggressively maintained, with frequent updates and enhancements.
+ Solid support, with excellent response times for issue resolution… I haven’t had a need to contact support since Joomla! v3.1, and when I once did for a minor rendering issue in the J!25 days, response was always prompt and resolute.
Freestyle Support Portal is, without question, the real deal, with every feature a HelpDesk application should have, and then some. It’s one of those extensions that makes you wish you could use it for everything else — Live Chat!, Billing, etc. It is that good. And at $29.99, it’s a bargain, easily beating out much higher-priced competitors that offer far less functionality. I can’t imagine using anything else. Highly recommended!