Profile: Savitri

26

Still Working? NO support at all.


Posted on 26 June 2017
60
Functionality
I've been using Nbill for years. I've always found it functional. However, after a recent update, my clients can no longer log in to pay,
50
Ease of use
It is fairly easy to use - once you get the hang of it.
10
Support
Zero. Support used to be decent, but as of the last two months I've received ZERO response to several urgent support tickets. Dead?
10
Documentation
Out of date.
-1
Value for money
I used this to: Business accounting.

0

38

Lost the Plot


Posted on 20 August 2015
81
Functionality
The latest version is to complex for occasional use. Too many settings without sufficient direction. One wrong setting and no function.
50
Ease of use
Once set up correctly, jNews is easy to use. But - key features like bounce tracking require additional software jBounce and jApps.
50
Support
Support is available for paid subscribers, but expect each question to take a day or more for half an answer.
10
Documentation
I've not found any useful documentation. Even the Read me that ships with the software is out of date.
-1
Value for money
I used this to: Newsletters. jNews alone is still pretty great. But if you want to track bounced emails, you need jBounce - and to get that, you need jApps. jApps is a pig of a software solely designed to sell joobi products. It even comes with its own banner ads right in your admin.
100

A GREAT and Necessary Extension


Posted on 30 July 2015
100
Functionality
Perfect. Does as it is advertised to do.
100
Ease of use
There are a lot of options, but the author has done a good job of explaining them and is available for questions if needed.
100
Support
Outstanding. My questions were answered in minutes and even though I was wrong in my response, John was polite and patient.
100
Documentation
Good.
100
Value for money
Excellent.
I used this to: SEO, Sitemaps, Google tool integration
5

OSThemeClub Accordion Menu


Posted on 28 March 2015
5
Support
Very poor. Initially it was fine, but 5 days later and the company is still promising a "fix".
I used this to: I WOULD have used this for Virtuemart Accordion menuing.

510

Amazing Support


Posted on 15 May 2010
I started with the free version of this application and found it to not be of much use. However, it does show everything you could do with the PRO version, so I risked the $77 USD and bought the extension.



NOW, I am no Joomla genius - but I am no slouch either. I found the application to be a bit tough to figure out at first and with not much documentation I had little choice but to slog through it and figure out what did what by trial and error. Once I got the hang of it though, it does exactly what it says it does.



The best part about this extension is its creator, Carsten. I emailed Carsten for help and HE ACTUALLY REPLIED. Not once, but several times until my issue (use with Rocket Theme Gantry Templates) was resolved. For me, this is unheard of in the extension world. Extension builders, take note - SUPPORT YOUR PRODUCTS.



My report - good extension, excellent support. Great job.
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