JBolo is a must have for every online community. We are using the component integrated with community builder without any problems.
Ease of use
More than easy to configure. All options are there for you to select during configuration.
After 2 years of using it, we had one issue after a joomla update. The support team rocks. The solution arrived the next day.
Not needed at all. The configuration interface leads you and does not allow you to make any mistakes.
Value for money
My site increased it's value with JBolo! Nothing else to say.