1) Great looks
By far the best looking scheduling component around.
2) Average Functionality.
As of this writing, multiple ticket pricing functionality is not available. This means you cannot create an event with ticket prices that vary based on age (adult vs kids), membership type (regular vs. student), etc. Many people seem surprised that this is not included. I have to agree that I was, too (maybe because Ohanah seems like such a well done extension that not having this functionality is surprising). Even if this were to be implemented, Ohanah doesn't offer advanced features above/beyond those offered by other events components.
3) Average support.
To have excellent or good support, I think developers need to respond to questions quickly, always be friendly, and avoid being condescending, accusatory, or defensive.
I have used Ohanah support tickets twice, and each time received a friendly reply that was generally helpful and was within a reasonable time.
I have yet to make a suggestion or forum support request, but based on replies I see in their forum (and even on the JED), this type of support by Ohanah appears somewhat slow with the underlying attitude of "well, we never advertised our product as having that functionality and you should have tried the demo, so deal with it." If they were more supportive, friendly, collaborative and less defensive in this regard, I would rate their support higher.
Ohanah is excellent in looks, average in functionality, and average in support. I would buy if you value aesthetics over function and want easy paid event creation for your website with the caveat that you carefully investigate that the included features meet your needs and don't expect any niceties if you are a "needy" customer.