Profile: Lorenzo

100

Customer service second to none


Posted on 09 April 2016
100
Functionality
Functionality is fantastic. You would easily pay twice as much elsewhere and get a lot less. It's a complete package.
100
Ease of use
I've worked with Virtuemart, but this is superior in so many ways in regards to functionality and flexibility.
100
Support
Where do I begin. Not only were tickets responded to within 24 hours, but the team helped me customize my template to suit my needs.
100
Documentation
Although I didn't need it (because ease of use), the documentation is very thorough and well organized.
100
Value for money
Hands down the best bang for your buck. The support is the biggest plus factor.
40

Great extension when it worked


Posted on 18 September 2014
I purchased this for my website 6 months ago and it worked for awhile. It stopped working for the past 3 months and I've been trying to reach the developer for 2 months both through email and opening a ticket. No answer to either. Sorry but you won't be getting anymore support or money from me with this type of post purchase support.
40

Looked promising


Posted on 14 August 2014
I thought this met all my requirement but I can't get it to display anything. Screen goes white so obviously there's a conflict somewhere.
100

Fantastic product and support


Posted on 01 March 2014
I tried the free and paid versions of other products but they all had one issue or another. I have to admit, this one wasn't my first choice but I'm glad I bought it. The product is highly customizable, yet easy to set up and suits my website's needs. I did run into one issue, but it was my website code, not the component. Matthias was kind enough to dive into my code and correct the display issue. He didn't have to do it, but he is a super nice guy and loves what he does, it's obvious. Support response time was excellent. Matthias, keep up the good work!
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