Profile: Bert Roberts

66

Admin Tools Pro


Posted on 04 June 2019
70
Functionality
Functionally this will save you a ton of time as opposed to doing it yourself, which can be done but at the expense of a good deal of time.
100
Ease of use
Well laid out. Mostly easy to use except for some of the more advanced features.,
30
Support
Used it once after subscribing. The question was refused and they would not respond to requests submitted via the contact form on the site.
80
Documentation
Well laid out. But, does not address advanced use cases such as URL rewrites and masking.
50
Value for money
While it is function because all the Akeeba tools were bundled together to make this package, it's overpriced.
I used this to: I use this software for maintaining web sites, backup and security.
Owner's reply: Thank you for the review, but you are making false claims about our support, about my replying to your email and about the imaginary feature you found lacking.

First of all, the two features you might be referring to are URL Redirection and .htaccess Maker. The former makes an HTTP redirect to a new page when your visitors try to access an old URL. The second feature helps you create a security-enhanced .htaccess file on your site and also allows you to enter custom .htaccess code if you so wish.

Your ticket, filed just before the expiration of your subscription that you did not renew, was inquiring about whether it’s possible to do a URL redirection without the new URL showing in the address bar. I replied to you on Monday, June 3rd 2019 at 09:06 EEST that no, this cannot be done either with .htaccess or a URL redirection component such as Admin Tools. That would require URL routing.

On Tuesday, June 4th 2019 04:10 EEST you contested my reply saying that it is possible. You posted a link to a video describing URL routing. At 08:54 EEST I told you that indeed this is called URL routing and told you how it works and what kind of .htaccess code enables it. At this point your original question is fully and truly answered.

At 18:21 EEST on the same day you changed your tune and told me that you said that it’s a redirection to an off-site URL (no, you didn’t). Moreover, you gave me an unwarranted lecture on HTTP proxying using Apache. You also seemed to be confused about the fact that Admin Tools’ URL Redirection does not make use of mod_rewrite; it goes through Joomla’s index.php to perform a redirection, meaning that at this point Apache has handled the request and you cannot go back and ask it to do HTTP proxying. Therefore our feature is not lacking anything. You are simply imagining a different feature than the one provided in Admin Tools. Nothing stops you from adding this kind of advanced .htaccess rules in your .htaccess file. That’s why the .htaccess Maker has the relevant, documented options.

At this point it was apparent that your request was out of scope of our support. We do not give tutorials on setting up .htaccess rules in general. So I did close your ticket as out of scope.

You emailed me directly on Wednesday, June 5th 2019 at 6:13 am EEST. I was asleep. I saw your email around 7:30 am after I woke up. I sent you my reply at 08:26 am EEST. It took me all of two hours to get back to you, despite the email having been sent while I was still asleep.

In that email not only did I apologize for calling your ticket a pre-sales request, I also explained why the ticket was closed and why it was out of scope in more detail than I did in this reply to your JED review here. Moreover, I gave you two replies to your last question. First, where you can put your .htaccess code to do Apache proxying, noting the documentation page where this information could already be found. Second, I gave you an alternative way to do it with core Joomla, using a Wrapper menu item and even gave you detailed instructions how to do that.

I do not understand why you complain that I didn’t reply to you when I did, why you said you received no support when in fact you did and why you complain about a feature not working fully when such a feature has never been part of Admin Tools. Finally, is your name Danny Kaiser or Bert Roberts? Because you sent me tickets and emails under the former name and filed a review under the latter. Why all the duplicity? All I did was try and help you with the issue you described. It’s not my fault that what you wanted help with was not what you described or that what you wanted help with is not and cannot actually be part of Admin Tools (HTTP proxying with redirects can only work under certain conditions which cannot be tested in advance, making this a potential feature broken for most people, i.e. not even a candidate for consideration).
58

Lacks documentation. Many features lack or do not work.


Posted on 13 March 2018
50
Functionality
Basic file functions are not fully developed. Needs further development.
80
Ease of use
Fairly straightforward.
90
Support
Generally very good follow up. But, too many back and forths and delays before resolution.
10
Documentation
Incomplete. What you read often only loosely applies.
60
Value for money
If it worked it would be great.
I used this to: Development.
-1

File Hash Mismatch


Posted on 04 February 2018
-1
Value for money
I used this to: Managing Subscriptions ... pending verification
95

Excellent


Posted on 30 June 2016
90
Functionality
Flexible and functional.
100
Ease of use
Could not be easier if they tried.
100
Support
Helpful and responsive.
84
Documentation
Pretty good.
100
Value for money
Yes.
I used this to: It's intended purpose.

Quick Contact


Posted on 28 October 2012
I had to give up on this module after trying to resolve this with the developer. Where other php mail modules work without issue, I just have had no luck with this one.



However, it does fit nice on templates and looks good. But, it just does not work. Too bad.
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