In all the years of me buying some software and asking for support afterwards I have never ever been this surprised in a positive way.
In short: I requested support two times in a row, having bought the software and noticing some specific issues. Infyways support solved them both within a few hours, resulting in a new version of the software. Wow. It worked, too!
Now let me explain it a bit more:
After having tried a number of other Joomla facebook comment plugins (that did not work as I wanted them to or triggered sloppy php warning messages) I decided to buy this piece of software. I needed a responsive behaviour in facebook comments as my whole site http://kunst.lsak.com is responsive. No other plugin delivers that at the moment.
After having bought it online and installed it I began testing it. I noted a glitch in responsive behaviour so I decided to create a support ticket, easy as 1-2-3. Within a few hours I received a new version of the software with the issue fixed. Wow.
My site is multilangual too. The plugin did not seem to support it. So what the heck, I created another support call as my site is in both Dutch and English. I preferred the facebook comment to switch languages too, as it seemed to be in English only and I told them so.
Within the hour I received yet another testversion of the software, tested it, sent feedback, got a new final version and it worked.
A big round of applause to you. Amazing support with equally matched results and great product. I love it.