Even though the developer is a 1 man team, he handles every request accordingly. It may take time (well, as a developer I understand that he have to think on development and bug testing too) but he will try to do his best to deliver it.
This is one of the best plugin/component/module you can have for your money! 5 stars for the software, 6 stars for the developer (Tuan). All I can say is support is great, software is great, everything is great!