Functionality of this product is supreme. It does exactly as you would expect it to, even in JS 4_RC_1 just need +1 feature for us so 95/100
Ease of use
Installs like any other extension and hey presto, it's there and working
Contacted support to ask if we could have viewing off all logs by administrator and the response was back within a couple of hours :)
Documentation is short, but that's all it needs to be. The product just works out of the box.
Value for money
This is one of the 1st packages we've paid for and I'm very pleased with our investment (6 month sub) which we will renew when it expires