Profile: Volker Trampe

80

Looks promising


Posted on 28 October 2015
100
Functionality
Nice map with this plugin, links ok for me
100
Ease of use
Yes
100
Support
They answered me, appreciate for free plugin
100
Documentation
-1
Value for money
I used this to: Replace older components
3

Average statistics


Posted on 20 August 2015
6
Functionality
Expecting to have clear stats for the site visits but that's not the case, several components are not tracked at all, other only partially
4
Ease of use
Quite difficult to understand, all the data informations are not easy to monitor
1
Support
Not enough
5
Documentation
Could be better but mainly should be more intuitive the extension itself
-1
Value for money
I used this to: Company website
Owner's reply: It's quite sad to receive such feedback after we spent much of free time, early mornings and weekends with hope to share work with others for free so that it will be useful. And even though, this is still not enough for people and expect 24/7 support for free and 5/100 for documentation which has tens of pages. We used to give support for free until now, but this review helped us to realize that it's not worth it. This extension is available since 2006 and user expectations skyrocketed and are very high without any expected effort from their side. To read the documentation? To search for an answer on a forum? To posting a question? Forget about it.
ExtraWatch in later versions will be available as a service only available in cloud where we can give full support for paying customers if they have their subscription active. This is the only way how to survive and where others are going in that direction too.
Companies can offer a full 24/7 professional service, but ask if some of them are offering their support services for clients for free without expecting anything in return. Did Google Analytics offer you 24/7 help? I don't think so. We love Joomla and Open Source and did it for the community, but little bit of understanding and appreciation from users would be nice
75

Great and free extension


Posted on 19 August 2015
100
Functionality
I like very much the advanced features of this extension, pdf support is great
100
Ease of use
Very easy, well done!
100
Support
-1
Value for money
80

Nice replacement for xmap


Posted on 20 May 2015
100
Functionality
After that xmap is gone i was searching a valid replacement, this tool is easiest and works well
100
Ease of use
I found it more modern and intuitive than the previous one, so definitely it's an easy tool
100
Support
I didn't require any support, i was able to make it working by myself and this is really good
100
Documentation
The knowledge base is very detailed
-1
Value for money
I used this to: I have a couple of sites done with Joomla and installed it on each one
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