Profile: cristina


JS Support Ticket

Gran extensión

Posted on 21 June 2015
Functionality

Muy buena aunque un poco verde. Tienen errores, pero será la mejor extensión para soporte.

Ease of use

Muy intuitiva aunque está en inglés. Espero pronto saquen traducciones.

Support

Esperando respuesta de un problemilla con la respuesta de los ticket. Espero que buena.

Documentation

Muy buena para configuración del back end, explicación por pasos y videos tutoriales de todos los pasos.

I used this to: Resolver dudas de mis clientes, gestionarlas por prioridad y distribuirlas en distintos departamentos.
JS Support Ticket

JS Support Ticket

Free | Help Desk | Joom Sky
3
Score:
58
7 reviews
JS Support ticket is a simple, easy to use, web-based customer support system. User can create ticket from front-end. JS Support Ticket comes packed with lot features than most of the expensive(and complex) support ticket system on market. The best part is, It completely free. Major Features - Unlimited Tickets - Front-end ticket creation - Strength & Flexibility - Easy to Use - Notifications & Autoresponder - Responsive Design - User Fields - Unlimited Departments - Shortcodes for the My Tickets and New Ticket Form - Email Templates - Priority - Attachments - Fully Customizable & Configurable - Easy To Translate Add Ticket Support system in your Joomla website so you can help your customer in professional way. Delivering enterprise-level quality and features, backed by a name you can trust. Unlimited Tickets No limit on tickets at both side front-end and admin. They can create unlimited tickets. Admin can limit user ticket on email base. Strength & Flexibility JS Support Ticket is built using Joomla best practices both on the front and the back end. This results in an efficient, robust and intuitive plugin. Easy to Use Ticket system build on the basis on latest style. You will find it very easy to use. Notifications & Autoresponder Autoresponder is the term used for acknowledgement email dispatched when a new ticket is created in helpdesk. You can configure it, and also modify the content as well as layout. Email notification send to admin and user on certain action i.e reply ticket, close ticket etc Responsive Design Full responsive layouts, user can use ticket system from his laptop, tablet or smart phone. Layouts auto adjust according to devices. User Fields Custom fields are required in scenarios, wherein additional information from clients is required. For example, if a client registers his account, additional information like company name, company profile etc. would be required, OR while submitting tickets related to technical issues, server access is required in tracing technical issues. This can be gathered by using Custom Fields. You can create different types of custom fields i.e text field, drop down, check box, date, text area. Unlimited Departments Create departments that relates to the various business units in your organization. It will be sale, support, billing, you can create any department in admin panel. User will select department when he create the ticket. Email Templates Customize the predefined email templates that can be sent to users when alerts are set. Avoid the time spent to create the alert message every time you need to set one. Priority Priority associated to the ticket defines the importance that is to be given to the ticket. Change the priority of the Ticket from High or Medium or low from the Priority field. Admin also define priority color admin panel. Attachments JS Support Ticket allows your customers to attach files with their messages.
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